bb44 Privacy Policy
At bb44, the security of your personal information is very important to us. This policy describes what types of information we collect, how we use it, and what your rights are.
This privacy policy applies to all services, websites and applications on the bb44 platform. By opening an account or using the services at bb44, you agree to the terms of this policy. You are requested to read this policy in full, as it explains important matters about how your information is processed.
1. Types of Information Collected
bb44 collects several types of information from its users. This information is needed to improve the quality of our service and to provide you with the right experience.
1.1 Information Provided at Registration
When you create an account at bb44, you are required to provide the following information:
- Full name and date of birth
- Mobile number and email address
- Home address and nationality
- National ID card or passport details (for identity verification)
- Preferred payment method details (bKash, Nagad, Rocket)
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Login times and activity logs on the platform
- Information collected through cookies and similar tracking technologies
- Payment transaction history and balance information
1.3 Gaming Activity Information
Information about your participation in bb44's casino and sports betting platform is also stored in our systems. This includes betting history, win/loss records, bonus claim details and VIP tier activity.
2. Purpose of Information Collection
bb44 collects and uses your information only for specific, legitimate and clearly defined purposes. The main purposes are listed below:
- Account Management: Completing your registration process, verifying your identity and ensuring account security.
- Payment Processing: Completing deposits and withdrawals and maintaining transaction history.
- Customer Support: Responding to your complaints or questions via live chat and email.
- Fraud Prevention: Detecting unauthorised use of accounts and suspicious activity.
- Responsible Gaming: Monitoring your gaming activity and providing assistance when needed.
- Legal Obligations: Meeting relevant legal requirements and complying with regulatory authority guidelines.
- Service Improvement: Improving platform functionality and user experience.
3. Information Storage and Protection
bb44 takes the highest technical and organisational measures to protect your personal information.
3.1 Encryption and Security Technology
Our platform uses SSL encryption, which keeps all information transmitted between your browser and our servers secure. Payment information is collected and stored using industry-standard encryption technology.
3.2 Data Retention Period
bb44 retains your information for as long as required by legal obligations and business needs. Even after an account is closed, some information may be kept for a set period due to legal accountability requirements.
3.3 Access Control
Only authorised staff can access your personal information, and they are given access only to the information necessary to perform their duties.
4. Sharing Information with Third Parties
bb44 does not sell or rent your personal information. However, information may be shared in the following specific circumstances:
4.1 Service Providers
Third-party service providers for payment processing (bKash, Nagad, Rocket), identity verification, technical infrastructure and customer support may receive a defined amount of information. These providers may use the information only in accordance with our instructions and subject to confidentiality obligations.
4.2 Disclosure for Legal Reasons
In the case of a court order, a lawful request from a law enforcement agency or any other legal obligation, the necessary information may be shared with the relevant authorities.
4.3 Game Providers
Our game providers — including Pragmatic Play, PG Soft, JILI, Evolution and Spribe — may receive limited information necessary to operate their games. This information is used solely for the purpose of providing gaming services.
5. Cookie Policy
bb44 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience.
5.1 Types of Cookies
- Essential Cookies: Cookies related to managing login sessions and security, without which the platform will not function properly.
- Functional Cookies: Help remember your preferences and settings, such as language selection.
- Analytics Cookies: Collect statistics on website usage to help improve the service.
5.2 Cookie Control
You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the website.
6. User Rights
As a user of bb44, you have the following rights regarding your own personal information:
- Right to Access: You can find out what information we have collected about you.
- Right to Correction: You can request correction of inaccurate or incomplete information.
- Right to Deletion: In certain circumstances you have the right to request that your information be deleted, though this may not always be possible.
- Right to Restrict Processing: In certain circumstances you can have the processing of your information restricted.
- Right to Data Portability: The right to receive your information in a structured, commonly used format.
If you wish to exercise these rights, please contact us directly. We provide support 24/7 via live chat and email.
7. Protection of Minors' Information
bb44 strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from any minor. If we become aware that a minor's information has been collected by mistake, we will delete that information immediately and close the relevant account. For more information on this, please see our Responsible Gaming Guidelines.
8. International Data Transfers
In the course of providing our services, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the organisations processing the information follow adequate protection measures. All data transfers comply with industry-standard security protocols.
9. Response to Security Breaches
If a security breach occurs in our systems and it affects your personal information, we will notify the affected users as quickly as possible in accordance with legal requirements. The notification will include information about the nature of the breach, the data affected and the steps we have taken.
10. Changes to This Policy
bb44 may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the website and, where necessary, inform registered users by email. We advise you to review this page occasionally so you can stay up to date with the latest policy.
If you continue to use the service after this policy is updated, it will be assumed that you have agreed to the updated policy.
11. Contact Information
If you have any questions, concerns or requests regarding your information in relation to this privacy policy, please contact us through the following:
Email: [email protected]
Live Chat: Available 24/7
Languages: Bengali and English
You can also visit our FAQ section to learn more about your rights and how your information is managed.